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    We provide complete technical support for all of our products and services. However, priority is given to:
      - Registered users of our products; and
      - Unregistered users requiring assistance with installing and evaluating one of our products.
    You can obtain support by mail, voice, FAX or E-mail. In all cases, if you are a registered user, please quote your customer ID number (found in the top right corner of your original shipping label from us).

    e-mail The quickest way to get support is by e-mail. Please be specific about your question or problem and provide as much detail as possible. (Before requesting support, please make sure you have read all of the documentation that was provided with the software.) It is also helpful to provide a description of your system, such as version of DOS/Windows, what other applications were installed/running at the time, etc. (You can use our Technical Support Request form to supply all of the information.)

    General questions and comments about our products are also welcome. You can use our user survey/comment form for general inquiries.

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    (This page last updated 2002-Jul-04.)

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